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Contract Homes

Privacy Policy

Last updated: 29 July 2026

This privacy policy explains how Contract Homes Ltd collects, uses and protects personal information when you use this website, make an enquiry or engage with our property services.

Who we are

Contract Homes Ltd is the data controller responsible for the personal information described in this policy.

Information we collect

Depending on how you interact with us, we may collect:

  • your name, email address and telephone number;
  • property addresses, postcodes, property type, bedroom count, tenancy status, rental figures and management requirements;
  • investment preferences, budget, funding approach, preferred areas, timeframe, experience and risk preferences;
  • viewing requests, messages and other information you choose to provide;
  • records of correspondence, appointments, instructions and services;
  • technical information such as IP address, browser, device, pages viewed and essential cookie information generated when the website operates;
  • information needed for identity, affordability, Right to Rent, compliance, tenancy administration or fraud prevention where a service requires it.

Please do not send bank details, identity documents or sensitive personal information through a general website form. We will provide an appropriate secure method if such information is genuinely required.

How we obtain information

We normally receive information directly from you through our forms, email, telephone, WhatsApp, meetings and service documents. We may also receive relevant information from landlords, tenants, applicants, authorised representatives, referencing providers, contractors, professional advisers, public registers and other lawful sources.

How and why we use information

  • Enquiries and appointments: to respond, assess requirements and arrange meetings. We rely on steps requested before a contract and our legitimate interest in operating the business.
  • Property and tenancy services: to market property, arrange viewings, assess applicants, prepare documentation, collect rent, coordinate maintenance and deliver agreed services. We rely on contract, pre-contract steps and legal obligations.
  • Compliance and safety: to perform checks, keep records, protect deposits, support property compliance and prevent fraud. We rely on legal obligations and legitimate interests.
  • Business administration: to maintain records, obtain professional advice, manage complaints and establish or defend legal claims. We rely on contract, legal obligations and legitimate interests.
  • Service updates and marketing: to send relevant communications where you have consented or where another lawful basis permits. You can opt out at any time.
  • Website operation: to keep the site secure, diagnose faults and understand performance. We rely on legitimate interests and, for non-essential technologies, consent.

Where we rely on legitimate interests, we consider whether our use is necessary and balanced against your rights.

Who we share information with

We share information only where reasonably necessary. Recipients may include Shopify and website technology providers, email and communication providers, referencing and Right to Rent providers, deposit protection providers, landlords, tenants and applicants, inventory clerks, contractors, utilities, insurers, accountants, solicitors, compliance specialists, regulators, courts and public authorities. Each recipient receives only the information needed for its role.

We do not sell personal information.

International processing

Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards.

How long we keep information

We keep personal information only for as long as needed for the relevant purpose. General enquiries are normally retained for up to 24 months after the last meaningful contact. Client, tenancy, financial and service records may normally be retained for the relationship and up to six years afterwards, or longer where law, a dispute, insurance or safeguarding requirement makes this necessary. Unneeded information is securely deleted or anonymised.

Security

We use proportionate organisational and technical safeguards, restrict access and use reputable service providers. No internet transmission is completely secure, so please use the secure method we specify for confidential documents.

Your rights

Subject to applicable law, you may ask for access, correction, deletion, restriction, portability or objection to certain uses of your information. Where processing depends on consent, you may withdraw that consent. To exercise a right, email contact@contracthomes.co.uk. We may need to verify your identity.

You may complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Cookies

See our Cookie Policy for information about website technologies and choices.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The date above shows the latest revision.

Last updated: 29 July 2026

This privacy policy explains how Contract Homes Ltd collects, uses and protects personal information when you use this website, make an enquiry or engage with our property services.

Who we are

Contract Homes Ltd is the data controller responsible for the personal information described in this policy.

Information we collect

Depending on how you interact with us, we may collect:

  • your name, email address and telephone number;
  • property addresses, postcodes, property type, bedroom count, tenancy status, rental figures and management requirements;
  • investment preferences, budget, funding approach, preferred areas, timeframe, experience and risk preferences;
  • viewing requests, messages and other information you choose to provide;
  • records of correspondence, appointments, instructions and services;
  • technical information such as IP address, browser, device, pages viewed and essential cookie information generated when the website operates;
  • information needed for identity, affordability, Right to Rent, compliance, tenancy administration or fraud prevention where a service requires it.

Please do not send bank details, identity documents or sensitive personal information through a general website form. We will provide an appropriate secure method if such information is genuinely required.

How we obtain information

We normally receive information directly from you through our forms, email, telephone, WhatsApp, meetings and service documents. We may also receive relevant information from landlords, tenants, applicants, authorised representatives, referencing providers, contractors, professional advisers, public registers and other lawful sources.

How and why we use information

  • Enquiries and appointments: to respond, assess requirements and arrange meetings. We rely on steps requested before a contract and our legitimate interest in operating the business.
  • Property and tenancy services: to market property, arrange viewings, assess applicants, prepare documentation, collect rent, coordinate maintenance and deliver agreed services. We rely on contract, pre-contract steps and legal obligations.
  • Compliance and safety: to perform checks, keep records, protect deposits, support property compliance and prevent fraud. We rely on legal obligations and legitimate interests.
  • Business administration: to maintain records, obtain professional advice, manage complaints and establish or defend legal claims. We rely on contract, legal obligations and legitimate interests.
  • Service updates and marketing: to send relevant communications where you have consented or where another lawful basis permits. You can opt out at any time.
  • Website operation: to keep the site secure, diagnose faults and understand performance. We rely on legitimate interests and, for non-essential technologies, consent.

Where we rely on legitimate interests, we consider whether our use is necessary and balanced against your rights.

Who we share information with

We share information only where reasonably necessary. Recipients may include Shopify and website technology providers, email and communication providers, referencing and Right to Rent providers, deposit protection providers, landlords, tenants and applicants, inventory clerks, contractors, utilities, insurers, accountants, solicitors, compliance specialists, regulators, courts and public authorities. Each recipient receives only the information needed for its role.

We do not sell personal information.

International processing

Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards.

How long we keep information

We keep personal information only for as long as needed for the relevant purpose. General enquiries are normally retained for up to 24 months after the last meaningful contact. Client, tenancy, financial and service records may normally be retained for the relationship and up to six years afterwards, or longer where law, a dispute, insurance or safeguarding requirement makes this necessary. Unneeded information is securely deleted or anonymised.

Security

We use proportionate organisational and technical safeguards, restrict access and use reputable service providers. No internet transmission is completely secure, so please use the secure method we specify for confidential documents.

Your rights

Subject to applicable law, you may ask for access, correction, deletion, restriction, portability or objection to certain uses of your information. Where processing depends on consent, you may withdraw that consent. To exercise a right, email contact@contracthomes.co.uk. We may need to verify your identity.

You may complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Cookies

See our Cookie Policy for information about website technologies and choices.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The date above shows the latest revision.

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