Landlord service packages
Our landlord packages are designed to offer a clear level of support from tenant introduction through to complete day-to-day management. All fees and responsibilities are confirmed in writing before instruction.
Silver
Tenant Find Service
£995 + VAT per property
Ideal for landlords who are happy to manage their property themselves but want us to find a high-quality tenant.
Included
- Professional marketing of your property
- Accompanied viewings
- Tenant referencing and affordability checks
- Right to Rent checks
- Employment and landlord references
- Preparation of the tenancy agreement
- Deposit registration
- Collection of the first month's rent and deposit
- Tenant check-in and key handover
Once the tenancy begins, ongoing management is the responsibility of the landlord.
Gold
Rent Collection Service
5% + VAT
Calculated on monthly rent collected. Designed for landlords who prefer to manage the property themselves but do not want the administration of collecting rent.
Everything in Silver, plus
- Monthly rent collection
- Chasing overdue rent payments
- Monthly landlord statements
- Prompt transfer of rental income
- Basic tenancy administration
- Direct communication regarding rental payments
The landlord remains responsible for repairs, maintenance, inspections and day-to-day tenant management.
Diamond
Premium Fully Managed Service
12% + VAT
Calculated on monthly rent collected. Our complete hands-off management package for landlords who want comprehensive oversight and one accountable point of contact.
Everything in Silver is included at no additional charge, plus
- Dedicated Property Manager
- Unlimited tenant support throughout the tenancy
- Monthly rent collection
- Rent arrears management
- Regular property inspections with written reports and photographs
- Full maintenance coordination
- Access to our trusted network of vetted contractors
- Emergency maintenance management
- Gas Safety, Electrical Safety and compliance reminders
- Tenancy renewals and negotiations
- Deposit administration
- End-of-tenancy management
- Check-out coordination
- Inventory management
- Contractor scheduling and supervision where required
- Ongoing communication with tenants on your behalf
- General guidance on current landlord obligations and compliance
- Priority telephone, email and WhatsApp support
Includes the Tenant Find Service, normally £995 + VAT. No inspection charges or maintenance-coordination fees are added by Contract Homes.
Why choose Contract Homes?
- Dedicated property manager
- Transparent pricing with no hidden surprises
- Professional landlord and tenant communication
- Responsive service
- Experienced and reliable contractor network
- Compliance coordination and reminders
- Premium service designed to protect your property and support its performance
Permitted tenant payments
Contract Homes does not charge tenants prohibited administration, referencing, viewing or check-in fees. Depending on the tenancy and subject to the statutory limits in force, permitted payments may include:
- rent;
- a refundable tenancy deposit;
- a refundable holding deposit;
- payments for utilities, communication services and council tax where the tenancy requires them;
- a payment to change the tenancy at the tenant's request, limited to the amount permitted by law or a higher evidenced reasonable cost;
- reasonable costs arising from a tenant-requested early termination;
- interest on late rent where the legal conditions and limits are met;
- the reasonable evidenced cost of replacing a lost key or security device.
The tenancy agreement and current law determine which payments apply. Deposits are subject to the statutory caps and protection requirements in force at the time.
Third-party and additional services
Contractor invoices, inventories, safety certificates, cleaning, repairs, licences and other third-party costs are separate from the management percentage unless expressly included above. They are explained and authorised in accordance with the agreed management terms. Portfolio management, refurbishment coordination, investment sourcing and development consultancy are quoted separately following an initial consultation.
All prices are stated exclusive of VAT where “+ VAT” is shown. VAT is added at the prevailing rate. The duration, minimum term, termination provisions and complete scope of each service are confirmed in the written service agreement.