One delayed response does not necessarily justify moving agent. A repeated pattern of poor communication, unexplained expenditure, incomplete records or missed obligations is more significant.
Prepare before serving notice
Review the existing agreement, termination provisions, tenancy documents, deposit arrangements, statements, compliance records and outstanding maintenance. Plan how information and tenant communication will be transferred.
A well-managed handover should protect continuity for the tenant and provide the incoming manager with a reliable property record from day one.